MAD AI Agent Academy: Checkout Terms and Refund Policy

Updated: Wed Oct 21, 2026, about 9:20 PM ET: Plus refund terms set per Alfred's 10/21 9:13 PM ET decision; Plus auto-renewal disclosure (MD §14-1329 / ROSCA) added to Part A checkbox, §5 and Part C cancel method. Unticked "I agree" checkbox kept.

Updated: Wed Oct 21, 2026, about 9:15 PM ET: applied Alfred's 10/21 decisions (Plus list approved; Plus $67/mo or $670/yr, course buyers only; all course content by Alfred's AI avatar, Tuesday Live Q&A is the only live element; Build Lab is a recorded avatar build; Full Access keeps the general community after day 30; 1:1 Build Support is a flat $197/month).

DRAFT: REVISED PER ASHLEY'S COMPLIANCE REVIEW (10/17) AND ALFRED'S DECISIONS (10/17, 10:37 PM ET). STILL BLOCKED. DO NOT PUBLISH. Plain-language draft copy. Nothing has been added to GHL or any checkout. Compliance status: Legal name and statement descriptor set to MAD AI Agent (Alfred, 10/23 12:06 PM ET). Still BLOCK until the offers leave Stripe TEST mode. Review: /workspace/ashley/compliance/academy-launch-review-2026-10-17.md §3 (items C1–C12).

Prepared: Sat Oct 17, 2026 (ET), by Nova. Revised: Sat Oct 17, 2026, about 10:30 PM ET. Updated: about 10:45 PM ET with Alfred's 10:37 PM ET decisions (Live Q&A Option A, lifetime access (for as long as the Academy runs), 30-day money-back guarantee, cancel anytime with no long-term contract, DWY $997, DFY $2,997). Updated: about 10:50 PM ET: Plus contents drafted from Ashley's pricing recommendation §4.2 (pending Alfred's approval); Plus refund terms set to [NEEDS INPUT] pending Alfred's decision; "lifetime access" defined as "for as long as the Academy runs". Why this exists: Edgar's plan lists "Terms of purchase / refund policy on the course checkout" as UNKNOWN (O10) and as decision #11. Decision #5 says the refund workflow fires only for Amount = 197 today. Facts used: Full Access $197 one-time (offer 6ed26c82); Academy Plus $67/mo (51653b3e) and $670/yr (763e9d60); DWY offer $997 one-time (083a6c03); DFY $2,997 (Alfred, 10/17; offer not built); payments run through Stripe; a $197 refund removes course and community access and sends a refund email (refund WF cd413dca, tested 10/13); Alfred approves every refund (Operating SOP 10/12); support email [email protected] (Operating SOP 10/12). Support address [email protected]; DFY build order: signed SOW, then intake form, then payment 1 ($1,498.50), then kickoff. DFY does NOT include the $197 course or Academy Plus; sold separately (Alfred, 10/18 2:01 PM ET).

Pricing (internal only, never on the page): $197 Full Access, $67/mo Plus and $670/yr Plus are decided (Alfred, 10/21; Plus is for course buyers only). DWY $997 and DFY $2,997 are decided.

Legal basis for the auto-renewal changes (internal, not page copy): - Maryland automatic renewal law: MD Com. Law §14-1329 (in effect June 1, 2026). It requires the renewal terms shown clearly and conspicuously near the consent, a disclosure of cancellation methods, an online cancellation method at least as easy as signing up with no required contact with a rep, consent to auto-charge for terms longer than 1 month, and for the Annual plan a renewal notice 15–45 days before renewal (price, cancellation methods, cancel link, contact info). - ROSCA (15 U.S.C. §8403) applies to these online subscriptions: clear disclosure of all material terms before billing info is collected, express informed consent before the charge, and a simple way to stop recurring charges. - §14-1315 is not the auto-renewal statute. It's Maryland's late-fee law and matters only if a late or failed-payment fee is ever charged. Recommendation: charge no late fees.


Part A. Short text for the checkout page (next to the Buy button)

Full Access checkout ($197): required checkbox recommended (C2):

☐ I agree to the [Terms of Purchase & Refund Policy]. This is a one-time payment of $197 USD for MAD AI Agent Academy – Full Access, not a subscription. It comes with a 30-day money-back guarantee. Results depend on your own business and effort, and none are promised.

Academy Plus checkout ($67/month or $670/year): required, unchecked checkbox placed directly above the Pay button. The Plus purchase must be blocked until it's ticked (C1):

☐ I agree that Academy Plus renews automatically until I cancel. MAD AI Agent will charge my card $67 USD every month (Monthly) / $670 USD every year (Annual), plus any tax, today and on each renewal date. There's no long-term contract. Monthly renews automatically every month at $67/month until I cancel; Annual renews automatically every year at $670/year until I cancel. My card on file is charged on each renewal date. To cancel, I can email [email protected] from the address I bought with; you confirm in writing within 1 business day. Cancelling stops all future charges. On Annual, I'll get a reminder email before each renewal. My Academy Plus access continues until the end of the period I've paid for. Months already paid, including annual, aren't refunded. If I bought the course, I keep the course and the general community. Refunds: Cancel anytime; cancelling stops future charges. Payments already made, including annual, aren't refunded. I agree to the [Terms of Purchase & Refund Policy].

Build note (not page copy): Academy Plus is sold only to Full Access buyers (Alfred, 10/21), so offer the Plus checkout only after a Full Access purchase (thank-you page, Lesson 9.4, Day 25 email). Show the Monthly or Annual wording only, matching the offer being bought. If the GHL offer checkout can't show a required checkbox, don't launch Plus until there's a compliant checkout (for example Stripe Checkout or a Stripe customer portal setup). [NEEDS INPUT: Edgar to confirm whether the GHL checkout supports a required checkbox.]

1:1 Build Support checkout ($197/month): required, unchecked checkbox placed directly above the Pay button. The purchase must be blocked until it's ticked:

☐ I agree that 1:1 Build Support renews automatically every month until I cancel. MAD AI Agent will charge my card $197 USD every month, plus any tax, today and on each monthly renewal date. There's no long-term contract. To cancel anytime, I can email [email protected] from the address I bought with; you confirm in writing within 1 business day. Cancelling stops all future charges. My support continues until the end of the month I've paid for. Months already paid aren't refunded. I agree to the [Terms of Purchase & Refund Policy].

Build note (not page copy): Same rule as Plus: if the GHL checkout can't show a required checkbox, don't launch 1:1 Build Support until there's a compliant checkout. Drafted 10/23 per Alfred's 12:06 PM ET terms, relayed by Ashley.


Part B. Full Terms of Purchase & Refund Policy (for a linked page)

MAD AI Agent Academy: Terms of Purchase & Refund Policy Last updated: [NEEDS INPUT: date]

1. Who we are

MAD AI Agent Academy is run by MAD AI Agent, 6710 Oxon Hill Rd, Suite 460, Oxon Hill, MD 20745. Questions: [email protected]. Charges appear on your statement as MAD AI Agent. Internal note: Academy payments run through a shared Stripe account (Edgar decision #14). Confirm the descriptor so buyers recognize the charge.

2. What you're buying

  • MAD AI Agent Academy – Full Access: $197 USD, one-time. It includes lifetime access (for as long as the Academy runs) to the 9-module, 47-lesson course with SOP downloads, and the MAD AI Agent Academy Community, plus weekly Live Q&A (Tuesdays, 7–8 PM ET on Zoom) and the Q&A Replay Library for the first 30 days from your purchase date. You keep the community after day 30. After day 30, Live Q&A, the Q&A Replay Library and the other Academy Plus benefits continue with an active Academy Plus membership.
  • Academy Plus – Monthly: $67 USD per month, recurring. Academy Plus – Annual: $670 USD per year, recurring. Cancel anytime. There's no long-term contract. Academy Plus is available only to Full Access buyers and doesn't include the course itself. (Same wording as the sales page §6.) While your membership is active, it includes:
  • ongoing weekly Live Q&A after your first 30 days with Full Access (Tuesdays, 7–8 PM ET, on Zoom)
  • the Q&A Replay Library (Tuesday replays organized into chapters by topic, posted within 3 business days)
  • a monthly template drop (one importable workflow or snapshot piece, or a Conversation AI prompt pack, with a 1-page SOP)
  • a monthly members-only Build Lab (a recorded build delivered by Alfred's AI avatar, posted for Plus members)
  • a private Plus Members channel, with a written answer to your questions within 2 business days (Monday to Friday)
  • a priority question queue (questions sent by Monday at 5 PM ET are answered first at the next Tuesday Live Q&A)
  • a one-time $100 credit toward Done-With-You after 3 consecutive paid months of Plus, which doesn't expire while your membership is active

Internal note: Plus list approved by Alfred (10/21). Today both Plus offers also grant course 1a8af0e6; Edgar re-points them to a Plus-only product and community group. Nothing has been changed in GHL. - 1:1 Build Support (optional): $197/month, month to month. Each month includes one 45-minute private Zoom build session, priority email at [email protected] with replies within 1 business day, and one written GHL build review. It renews automatically every month at $197/month until you cancel; the card on file is charged on each renewal date. There's no long-term contract. Cancel anytime by emailing [email protected]; we confirm in writing within 1 business day. Cancelling stops all future charges. Payments already made aren't refunded, and your support continues to the end of the paid month. - Done-With-You ($997 one-time) and Done-For-You ($2,997, in two payments of $1,498.50: the first before kickoff, the second at build approval) services are covered by a separate written agreement, not by these terms. Neither service has a long-term contract. You can stop anytime; refunds follow the terms above. [NEEDS INPUT: DWY deliverables and refund terms] Done-For-You: the first payment is refundable if you ask within 30 days of your kickoff call or before you approve the build, whichever comes first. The second payment, due at build approval, is non-refundable. The build counts as approved if you don't respond within 7 business days after the final revision round is delivered; we'll send you a written reminder on business day 5. At that point the second payment is due and the first-payment refund window ends. The Done-For-You build doesn't include the Academy course or Academy Plus; those are sold separately. Full scope and terms are in the separate service agreement.

Prices are in US dollars, plus any applicable tax. [NEEDS INPUT: CPA to confirm whether Maryland sales tax on digital products applies to the course and the membership.]

3. Access

  • After you pay, you'll get a receipt and a welcome email with your login link for https://academy.madaiagent.com. If you don't see them within a few minutes, check your spam or promotions folder, then email [email protected].
  • Your login is for you only. Please don't share it. [NEEDS INPUT: one person per purchase? Team or office licenses?]
  • How long course access lasts: Full Access includes lifetime access (for as long as the Academy runs) to the course lessons and SOPs. If you get a refund, your access ends. (Internal: keep word for word the same as the sales page FAQ. Ashley's recommendation §4.1 also suggests a 24-month minimum and 30 days' email notice with an SOP download before any retirement; not in the copy, Alfred to decide.)
  • The lesson videos are presented by Alfred Turner's AI avatar, created with HeyGen from his own likeness and voice, with his permission. Alfred writes and approves the lesson content.
  • We may update lessons, SOPs, and features over time. GoHighLevel menus change too, so some screens may look different from the videos.

4. Live Q&A

  • Live Q&A is for enrolled students during their first 30 days and for active Academy Plus members. It's held on Zoom on Tuesdays, 7–8 PM ET. Join details are in Lesson 9.1. Please don't share the link.
  • Sessions are recorded. By joining, you agree that your voice, video (if on), name and chat questions may appear in the replay posted to the students-only Q&A Replay Library. Turn your camera off or send your question ahead by form if you'd prefer. We won't use your image or voice in public marketing without your separate written permission.
  • Please don't share client names, phone numbers, loan details, or login information on a call or in the community.
  • If a session has to move or be cancelled, we'll post it in the community Announcements channel. [NEEDS INPUT: confirm. This matches the Operating SOP's run-of-show.]

5. Recurring billing for Academy Plus

  • Auto-renewal: Academy Plus Monthly renews automatically every month at $67/month until cancelled. Academy Plus Annual renews automatically every year at $670/year until cancelled. Tax may be added.
  • The card on file is charged on each renewal date.
  • Cancel anytime. There's no long-term contract.
  • To cancel: Cancel anytime by emailing [email protected]; we confirm in writing within 1 business day. Email from the address you bought with. You don't need to call or talk to anyone. Cancel before your renewal date to avoid the next charge. Cancellation takes effect immediately for billing purposes, and we'll email you a confirmation.
  • After you cancel: Your Academy Plus access continues until the end of the period you've paid for, then Plus benefits end. If you bought the course, you keep the course and the general community.
  • Renewal reminder: Annual members get a reminder email before each renewal. We'll email you 15 to 45 days before each renewal with the renewal price, how to cancel and a cancellation link. (Draft in Part C.)
  • Failed payments: we'll retry your card 3 times, 1 day apart. If all retries fail, your Plus access ends at the end of the paid period. We don't charge late fees.
  • Internal note, not page copy: the annual renewal-reminder workflow doesn't exist yet. It's required (MD §14-1329) before Annual is sold. If a late fee is ever added, MD §14-1315 caps it and requires a disclosure.

6. Refund policy

Internal: the Full Access paragraph must match the sales page FAQ word for word. This is the only guarantee allowed (Alfred, 10/17).

  • Full Access ($197): Full Access comes with a 30-day money-back guarantee. If you ask for a refund within 30 days of purchase, you'll get a full refund. A refund ends your access to the course, SOPs, community, Live Q&A and the Q&A Replay Library. To ask for a refund, email [email protected] from the address you bought with. Refunds go back to your original payment method, and you'll get a confirmation email.
  • Academy Plus (Monthly/Annual): Cancel anytime; cancelling stops future charges. Payments already made, including annual, aren't refunded.
  • Done-With-You: refund terms are set in the separate written service agreement. [NEEDS INPUT: DWY refund terms]
  • Done-For-You: the first payment is refundable if you ask within 30 days of your kickoff call or before you approve the build, whichever comes first. The second payment, due at build approval, is non-refundable. The build counts as approved if you don't respond within 7 business days after the final revision round is delivered; we'll send you a written reminder on business day 5. At that point the second payment is due and the first-payment refund window ends. The Done-For-You build doesn't include the Academy course or Academy Plus; those are sold separately. Full scope and terms are in the separate service agreement.
  • Disputes: if something's wrong, please email us first at [email protected] so we can try to fix it.

Internal notes, not page copy (Edgar): - Plus refund recommendation (Ashley, internal only, NOT decided): full refund within 14 days of each annual charge (the first annual charge and each renewal charge); no refund on a monthly period that has started. SUPERSEDED: Alfred decided 10/21, 9:13 PM ET (no refunds on payments already made, including annual; see §6). Alfred decides; nothing about Plus refunds goes on the page until he does. The 30-day money-back guarantee stays for Full Access only. - Today's refund workflow fires only on Amount = 197, so a Plus refund or cancellation doesn't remove the course or community (Edgar U6). Fix before launch, or handle by hand. - The Zoom link and passcode are static and sit in Lesson 9.1, so a refunded buyer who saved them can keep joining. Rotate the passcode periodically, or use Zoom registration.

7. No results promised

The Academy teaches you how to set up and use GoHighLevel and AI tools. We don't promise any particular number of leads, appointments, sales, or income. Your results depend on your business, your market, and your own work. The 30-day money-back guarantee in Section 6 is the only guarantee we offer.

8. Your compliance stays with you

Whoever builds your system, you're responsible for what goes out under your name. That includes texting consent and opt-outs, A2P registration, lending disclosures, Fair Housing rules, and advertising rules. The course covers the basics, but it isn't legal, compliance, or financial advice. Check with your broker, compliance team, or attorney before you launch.

9. Third-party tools

The course uses third-party tools such as GoHighLevel, Zoom, and HeyGen. Their fees aren't included in your purchase unless stated otherwise, and their own terms apply. GoHighLevel and HighLevel are trademarks of HighLevel, Inc. HeyGen and Zoom are trademarks of their owners. MAD AI Agent isn't affiliated with, sponsored by, or endorsed by any of them. [NEEDS INPUT: confirm the tool list and whether any tool cost is included.]

10. Course content

The videos, SOPs, worksheets, and templates are for your own business use. Please don't resell or redistribute them. [NEEDS INPUT: license terms. Can members use the templates with their own clients?]

11. Community conduct

Be respectful, no spam or self-promotion, and never share client personal information or login credentials. We may remove posts or members who break these rules. [NEEDS INPUT: say whether removal affects refunds]

12. Changes to these terms

We may update these terms. The version posted when you buy applies to your purchase.

13. Governing law

[NEEDS INPUT: Alfred to confirm governing law. Suggested: Maryland law, with venue in Prince George's County.]

14. Contact

MAD AI Agent | 6710 Oxon Hill Rd, Suite 460, Oxon Hill, MD 20745 | [email protected]


Part C. Annual renewal reminder email (DRAFT, required before Annual is sold)

Build note: send 15 to 45 days before each Annual renewal date (MD §14-1329). Suggested: 30 days before. The workflow doesn't exist yet; Edgar to build after Alfred approves. Do not build or send until approved. [NEEDS INPUT: Alfred approval of this email; send-day choice within the 15–45 day window.]

Subject: Your Academy Plus Annual membership renews on {{ renewal_date }} Preview text: Renewal price, and how to cancel if you'd like to.

Hi {{contact.first_name}},

This is a reminder that your Academy Plus – Annual membership renews automatically on {{ renewal_date }}. On that date, the card on file will be charged $670 USD, plus any applicable tax, for another year.

Want to keep your membership? You don't need to do anything.

Want to cancel? You can cancel anytime before {{ renewal_date }} to avoid the charge: - Email [email protected] from the address you bought with

You don't need to call or talk to anyone to cancel, and there's no long-term contract. Cancelling stops all future charges. Your Academy Plus access continues until the end of the period you've paid for, then Plus benefits end. If you bought the course, you keep the course and the general community.

Questions? Email [email protected].

Alfred Turner, founder of MAD AI Agent

MAD AI Agent | 6710 Oxon Hill Rd, Suite 460, Oxon Hill, MD 20745 Don't want these emails? Unsubscribe: {{ unsubscribe_link }} MAD AI Agent isn't affiliated with, sponsored by, or endorsed by HighLevel, Inc. GoHighLevel is a trademark of its owner. [Confirm the GHL renewal-date and unsubscribe merge tags in the email builder. This is a required renewal notice (MD §14-1329): send it even if the member has unsubscribed from marketing.]

DRAFT: REVISED PER COMPLIANCE REVIEW AND ALFRED'S 10/17 DECISIONS. STILL BLOCKED. DO NOT PUBLISH.